We trust that our landlords accept bookings that they will be able to keep, however we understand that unexpected circumstances may occur that will force you to cancel a confirmed reservation. In this case please contact our resolutions team at resolutions@beroomers.com so that we can help the tenant find another accommodation or process a full refund of their booking.
Cancellations have a very negative impact on the tenant experience and will be one of the main reasons that will penalize your listing’s position in the results ranking.